FAQ

1. How do I place an order?

To place an order, browse our online store, select the items you want, add them to your cart, and proceed to the checkout. Follow the steps to provide shipping and payment information

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards and sometimes other online payment options. Check our payment page for a full list.

3. Is my personal information secure when I shop on your website?

Yes, we take your privacy and security seriously. Our website uses secure encryption technology to protect your personal and financial information.

4. What is your return policy?

Our return policy varies but generally allows for returns within a specified period if the item is unused and in its original condition. Please review our return policy page for specific details.

5. Do you offer international shipping?

We currently offer shipping to the UAE and GCC countries. Shipping rates and delivery times may vary by location.

6. Do you offer discounts or promotions?

Yes, we often run promotions and offer discounts. Keep an eye on our website, newsletters, and social media channels for the latest deals and promotions.

7. How can I contact customer support?

You can reach our customer support team through the "Contact Us" page on our website, via email, or by phone. Our business hours and contact information can be found on the website.

Watchrolls FAQ

1. What is a watchroll? A watchroll is a compact and protective storage solution for wristwatches. It typically consists of a rollable pouch or case with individual compartments for holding multiple watches.
   
   
2. Why would I need a watchroll? A watchroll is ideal for watch enthusiasts and travelers who want to protect their timepieces while on the go. It prevents watches from getting scratched or damaged.
   
   
3. How many watches can a watchroll hold? The capacity of a watchroll can vary, but most can hold anywhere from 2 to 6 watches. Some larger models can accommodate even more.
   
   
4. Are watchrolls only for men's watches? No, watchrolls are available in various sizes and designs, making them suitable for both men's and women's watches. They can be used to store a wide range of watch sizes and styles.
   
   
5. Do watchrolls provide any protection against water or dust? Watchrolls are primarily designed to protect watches from physical damage, such as scratches and impacts. They are not generally designed for water or dust protection.

Watchstand FAQ

1. What is a watchstand? A watchstand is a display or storage stand for wristwatches. It typically holds a single watch and can be used to showcase a favorite timepiece or keep a watch readily accessible.
   
   
2. Are watchstands only for display purposes? While watchstands are often used for displaying watches, they can also serve as storage solutions. Some people prefer to keep their watches on stands for easy access.
   
   
3. What materials are watchstands made from? Watchstands come in a variety of materials, including wood, metal, acrylic, and leather. The choice of material can affect the stand's appearance and durability.
   
   
4. Can I use a watchstand for my smartwatch? Yes, watchstands can be used for both traditional wristwatches and smartwatches. They are a stylish and functional way to keep your smartwatch organized and accessible.

TPNexus Smartwatch FAQ

1. How do I set up my TPNexus Smartwatch for the first time? To set up your TPNexus Smartwatch, charge it until the battery is full, then power it on by pressing and holding the side button. Download the app from the pamphlet on your smartphone and follow the on-screen instructions to pair your watch. Make sure your phone’s Bluetooth is on.
   
   
2. Can I use my TPNexus Smartwatch without connecting it to a phone? Yes, your TPNexus Smartwatch can function independently for basic activities like telling time, tracking steps, and monitoring your heart rate. However, for features like receiving notifications, weather updates, and GPS tracking, you will need to connect it to a smartphone.
   
   
3. How do I customize the watch face on my TPNexus Smartwatch? To customize the watch face, scroll with wheel on the side to choose your current watch face on your TPNexus Smartwatch. You can also download more watch faces using the TPNexus app.
   
   
4.  What should I do if my TPNexus Smartwatch is not syncing with my phone? If your TPNexus Smartwatch is not syncing, ensure that your phone’s Bluetooth is on and the app is running. Restart your watch and phone, then try syncing again. If the issue persists, check for updates for both your watch and the app.
   
   
5. Can I swim or shower with my TPNexus Smartwatch? The TPNexus Smartwatch is nor recommended for swimming. It is not suitable for diving, water skiing, or other activities involving high-velocity water or submersion below shallow depth.
   
   
6. How can I improve the battery life of my TPNexus Smartwatch? To extend the battery life, you can reduce the screen brightness, turn off background apps, and disable unnecessary notifications. Also, consider turning off Wi-Fi and Bluetooth when not in use and updating your watch to the latest firmware.
   
   
7. How do I track my fitness activities with the TPNexus Smartwatch? To track fitness activities, go to the Exercise menu on your TPNexus Smartwatch and select the type of activity you want to track. The watch will automatically monitor your heart rate, calories burned, and other relevant metrics during the activity.
   
   
8. What should I do if my TPNexus Smartwatch gets damaged? If your TPNexus Smartwatch gets damaged, do not attempt to repair it yourself. Contact TPNexus customer service for assistance or to arrange a repair. Be sure to check your warranty status before proceeding with any service requests.
   
   
9. How do I receive notifications on my TPNexus Smartwatch? To receive notifications, ensure your TPNexus Smartwatch is connected to your smartphone via Bluetooth and that you have enabled notifications in the app. You can customize which notifications to receive in the app settings.
   
   
10. Can I install third-party apps on my TPNexus Smartwatch? The TPNexus Smartwatch supports selected third-party apps available through the app store. Browse and install apps directly from the app on your smartphone, and they will automatically sync with your watch.